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Use now
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  • About account

    • Unable to receive verification code
    • Unable to bind WeChat
    • The account has been upgraded and still needs to queue up
    • Educational certification
    • Account close
    • Account equity
  • About Payment

    • Charging reminder
    • How to Charge
    • Invoice application
  • About PC client

    • Open Crash
    • Prompt network error
    • Cannot open after reinstallation
  • About plugin

    • Word and Wps plugins
    • Plugin Rights
  • About function

    • Support formats
    • Paste garbled code

Cannot open after reinstallation

In this case, it is usually the case that the user has reinstalled and modified the default installation directory.

terms of settlement:

  1. Website redownload The latest client.

  2. Completely uninstall the originally installed client program.

  3. Double click the downloaded installation program, during the installation process< Do not modify the default installation directory.

Last Updated:: 4/25/25, 4:42 PM
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Prompt network error