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Home
FAQ
API
Tutorials
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Updates
Use now
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  • About account

    • Unable to receive verification code
    • Unable to bind WeChat
    • The account has been upgraded and still needs to queue up
    • Educational certification
    • Account close
    • Account equity
  • About Payment

    • Charging reminder
    • How to Charge
    • Invoice application
  • About PC client

    • Open Crash
    • Prompt network error
    • Cannot open after reinstallation
  • About plugin

    • Word and Wps plugins
    • Plugin Rights
  • About function

    • Support formats
    • Paste garbled code

The account has been upgraded and still needs to queue up

  1. Check user rights on the official website, official website - User Center, as shown in the following figure

User_Rights 2. If the rights are correct, the client, plugin, etc. will execute user logout or login, and log in again using the account name or email address seen above as the username. If the rights are incorrect, please carefully recall any other accounts and repeat steps one and two. If there are any issues, please contact customer service.

For any other questions, please contact our customer service team for assistance.

Last Updated:: 3/28/25, 8:09 PM
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